Constant telephone interruptions cost time, service quality and ultimately revenue and customer trust. That is why an increasing number of Swiss SMEs, clinics, property managers and municipalities are deploying AI phone agents: incoming calls are answered reliably on the first ring, routine enquiries are automated and complex cases are handed over cleanly to your staff. For organisations in Eastern Switzerland, Huber Solution GmbH is our official regional implementation partner.
Huber Solution GmbH – Official Implementation Partner Eastern Switzerland
Full-service accompaniment from initial requirements analysis and workflow design right through to go-live and continuous fine-tuning.
Service Area: Five Cantons Across Eastern Switzerland & Grisons
Huber Solution accompanies organisations locally from the initial needs assessment through technical configuration to live operation. The regional coverage spans five cantons:
- Canton of Thurgau (Frauenfeld, Kreuzlingen, Weinfelden, Amriswil, Arbon)
- Canton of St. Gallen (St. Gallen, Rapperswil-Jona, Wil, Gossau, Buchs, Rheintal)
- Canton of Appenzell Ausserrhoden (Herisau, Teufen, Speicher)
- Canton of Appenzell Innerrhoden (Appenzell and district municipalities)
- Canton of Graubünden / Grisons (Chur, Davos, St. Moritz, Landquart, Ilanz – trilingual German, Romansh & Italian context)
Why Work With a Regional Implementation Partner?
While the Suisse Line no-code platform allows any organisation to create a voice agent in minutes, many SMEs, medical practices and municipal administrations value personal, on-site guidance during their initial rollout. Huber Solution combines technical expertise in Inbound and Outbound Voice AI with deep familiarity with Eastern Swiss dialects (St. Galler, Thurgauer, Appenzeller and Bündnerdeutsch) and local business processes.
What the AI Phone Agent Handles for Your Organisation
| Core Capability | Operational Value in Daily Practice |
|---|---|
| 24/7 Call Answering | Immediate pick-up without hold queues during peak hours, lunch breaks, evenings and weekends (up to 20 parallel calls) |
| Appointment Scheduling | Real-time calendar synchronisation (Microsoft 365, Google, industry software) + automated confirmation via e-mail or SMS |
| Urgency Triage & Escalation | Rule-based live call transfer to the right specialist or on-call emergency technician |
| Multilingual & Swiss Dialects | Understands Eastern Swiss dialects, Standard German, English, Italian and French effortlessly |
| Structured Call Summaries | Instant transcripts and tickets delivered via e-mail or +5,000 integrations |
| Swiss Security & Compliance | 100% Zurich data centres, ISO/IEC 27001:2022 certified (Swiss Safety Center, Cert. No. 26-511-723), FADP compliant |
Who Benefits Most in Eastern Switzerland?
- SMEs & Specialist Practices: Medical practices, dental clinics, car garages and dealerships, hotels and Alpine hospitality, law firms, craft businesses and property management companies.
- Municipalities & Public Administrations: Municipal chancelleries, school administrations, public works depots (Werkhöfe), social services and residents' registration offices (Einwohnerkontrollen).
- IT System Houses & Agencies: Interested in offering Suisse Line under your own brand? Explore our White-Label & Partner Programme.
How the 4-Step Implementation Process Works
- 1. On-Site Needs Analysis Huber Solution analyses your call volumes, peak bottlenecks, telephony setup and software landscape on site in Eastern Switzerland.
- 2. Tailored Agent Configuration Conversation flows, knowledge base documents, escalation rules and calendar/CRM webhooks are configured specifically for your organisation.
- 3. Accompanied Go-Live Your AI phone agent goes live via conditional call forwarding or a dedicated SIP trunk, closely monitored by Huber Solution.
- 4. Continuous Fine-Tuning Ongoing optimisation of prompts, FAQ responses and routing rules during live operation.
Transparent Platform Pricing
Suisse Line platform packages (all details on our Pricing page):
Starter Package: CHF 1,980 per year (including 1,200 talk minutes per year and +5,000 integrations).
Pro Package: CHF 4,980 per year (including 3,600 talk minutes per year).
Additional talk time: billed per second at CHF 0.39 per minute · Enterprise & On-Premise: on request.
No credit card required. CHF 20 credit included..
Contact Huber Solution GmbH directly at h-solution.ch/ki-assistenten-ostschweiz/ or get in touch with our team via Contact.