Terms & Conditions

1. Scope

1.1 These Terms and Conditions ("Terms") apply to all business relationships between Suisse IT GmbH (hereinafter "Suisse Line" or "we") and the Customer (hereinafter "Customer" or "you") in connection with the use of the Suisse Line platform and its services.

1.2 Deviating, conflicting or supplementary terms and conditions of the Customer shall not become part of the contract unless Suisse Line expressly agrees to their validity in writing.

1.3 These Terms shall also apply to all future business with the Customer without the need for further reference.

2. Subject Matter of the Contract

2.1 Suisse Line offers a Voice AI platform that enables customers to create and operate AI-powered phone agents (hereinafter "Services").

2.2 The exact scope of services is determined by the current service description on our website at suisse-line.ch.

2.3 Suisse Line provides the Services using Artificial Intelligence (AI). The Customer acknowledges that AI-generated results are not error-free and that no guarantee is given for accuracy, completeness or suitability for a particular purpose.

3. Conclusion of Contract

3.1 The contract is concluded through the Customer's registration on the platform and acceptance of these Terms.

3.2 Only natural persons with legal capacity and legal entities with legal capacity are entitled to register. In the case of legal entities, the registering person must be authorized to represent the entity.

3.3 The Customer warrants that all data provided during registration is truthful and complete. Changes must be communicated immediately.

4. Services

4.1 Suisse Line provides the Customer with the platform for creating and managing Voice AI Agents.

4.2 The availability of the platform is 99.5% on an annual average. Excluded are:

• Scheduled maintenance work that is announced in advance
• Disruptions caused by force majeure
• Disruptions that are outside the sphere of influence of Suisse Line (e.g., network operators)

4.3 Suisse Line reserves the right to further develop and improve the platform. Significant functional changes will be communicated in advance.

4.4 Suisse Line is entitled to use subcontractors to provide services.

5. Prices and Payment

Clauses 5.1 to 5.4 apply to accounts with credit (prepaid). Clause 5a applies to subscriptions; it takes precedence over Clause 5, including as regards prices and VAT.

5.1 Use of the platform is based on a usage-based pricing model. Current prices can be viewed on the website at suisse-line.ch/en/pricing/.

5.2 Billing is done through a prepaid credit system. The Customer loads credit, which is billed per minute.

5.3 All prices are in Swiss Francs (CHF) and exclusive of statutory value added tax (VAT), unless otherwise stated.

5.4 Credit already loaded is non-refundable, except in case of termination by Suisse Line for reasons not attributable to the Customer.

5.5 Suisse Line reserves the right to adjust prices with 30 days' notice. In case of price increases, the Customer has an extraordinary right of termination.

5a. Subscription

5a.1 Term and renewal. The subscription runs for one month from conclusion. It renews for a further month each time, as long as it has not been cancelled.

5a.2 Payment. On conclusion, the Customer stores a payment method (credit card or TWINT). The Customer authorises Suisse IT GmbH to charge the following amounts to this payment method, without the Customer confirming each payment individually:

• the subscription fee at each renewal;
• extra minutes purchased and extra minutes topped up automatically;
• the annual fee for further numbers, on purchase and at each renewal.

All prices are in CHF including VAT. The Customer receives a receipt for every payment. The Customer can change the payment method at any time in the portal under “My subscription”.

5a.3 Failed payment. If a payment cannot be charged, the Customer is informed and the charge is retried within 7 days. The service continues to run during this time. If the payment is still not made afterwards, the subscription is paused: calls go to the stored overflow number or hear an announcement. If the Customer pays during the pause, the subscription resumes immediately, with a new period starting on the day of payment.

5a.4 Cancellation. The Customer can cancel the subscription at any time in the portal with effect at the end of the current period. Until then it remains usable. Periods already paid are not refunded. If a payment is outstanding, these rules apply:

• If the Customer cancels within the period under 5a.3, the subscription ends when that period expires.
• If the Customer cancels during the pause, it ends immediately, and the outstanding renewal is no longer claimed.
• A payment received after the subscription has ended is refunded.

5a.5 Plan change. A change to a larger plan takes effect immediately and starts a new period from the day of the change. The unused value of the current period is credited directly against the price of the new plan. Any remainder is set off as credit against the next payments. A change to a smaller plan takes effect from the next period.

5a.6 Extra minutes. Extra minutes are valid for 12 months from purchase and can only be used with an active plan. If the plan ends, they remain stored until they expire and become available again as soon as the Customer chooses a plan again. They are not refunded.

5a.7 Automatic top-up and spending limit. Automatic top-up is switched off until the Customer switches it on in the portal. When it is on and minutes run low, 100 extra minutes are purchased, only up to the monthly spending limit (calendar month). A spending limit of two purchases is suggested. When minutes are used up and nothing is topped up, calls go to the overflow number or hear an announcement. The Customer can change or switch off top-up and the spending limit in the portal at any time.

5a.8 Phone numbers. The Swiss number included in the plan remains reserved for the Customer for 30 days after the subscription ends and is then released. If a subscription is concluded following the trial, the test number is retained. Otherwise, it is released after the trial ends and may be reassigned.

5a.9 Further numbers. With a running plan, the Customer can buy further Swiss numbers in the portal, subject to availability. A further number costs CHF 99 per year including VAT and runs for 12 months from purchase. It renews for 12 months each time, as long as it has not been cancelled. The Customer can cancel it at any time in the portal with effect at the end of the term; amounts already paid are not refunded pro rata. If a renewal cannot be charged, the Customer is informed and the charge is retried within 7 days. If the payment is still not made afterwards, the number ends. A cancelled or unpaid number is released and may be reassigned after a blocking period.

The further number follows the plan. While the plan is not running, nothing is charged or refunded; if the plan runs again and the term has expired, a new term starts with a new charge. If the plan ends, the number remains reserved for 30 days and is then released.

5a.10 Number change and area code. At the Customer's request by e-mail, Suisse Line changes the number included in the plan. The previous number is released and may be reassigned after a blocking period. No specific number or area code is guaranteed.

6. Customer Obligations

6.1 The Customer undertakes to use the platform only for lawful purposes and to comply with all applicable laws and regulations.

6.2 The Customer is responsible for all content entered into the platform (System Prompts, Knowledge Base, conversation content, etc.) and ensures that it does not infringe any third-party rights.

6.3 The Customer ensures that they have all necessary consents and legal bases for processing personal data of their end customers.

6.4 The Customer is obliged to keep their access credentials confidential and to protect them from third-party access. Suisse Line must be informed immediately if misuse is suspected.

6.5 The Customer indemnifies Suisse Line against all third-party claims resulting from a breach of these obligations.

7. Prohibited Uses

It is expressly prohibited to use the platform for:

• Illegal activities of any kind
• Harassment, spam or unlawful advertising calls (in particular in disregard of opt-out directory entries pursuant to Art. 3 para. 1 lit. u UCA)
• Deception, fraud or misleading practices
• Infringement of copyright, trademark or other third-party rights
• Distribution of malware, viruses or harmful content
• Collection of personal data without legal basis
• Circumvention of security measures
• Any use that violates applicable Swiss or international law

In case of violations, Suisse Line is entitled to immediately block access to the platform and terminate the contract without notice.

8. Intellectual Property

8.1 All rights to the platform and brand, including software, algorithms, source code, user interface designs, trademarks, logos, and visual identity elements of the Suisse product family, remain with Suisse IT GmbH.

8.2 The Customer receives a non-exclusive, non-transferable, revocable right to use the platform for the duration of the contractual relationship.

8.3 The Customer retains all rights to the content they enter (System Prompts, Knowledge Base). The Customer grants Suisse Line a license to use this content solely for providing the agreed services.

8.4 Conversation results and transcripts generated by the platform belong to the Customer. Suisse Line does not use these for training AI models.

9. Data Protection and Data Processing

9.1 Suisse Line processes personal data in accordance with applicable data protection legislation (FADP/revFADP, GDPR).

9.2 Details on data processing can be found in our Privacy Policy at suisse-line.ch/en/privacy/

9.3 Where the Customer processes personal data of their end customers through the platform, Suisse Line acts as a data processor. The parties conclude a Data Processing Agreement (DPA) for this purpose.

9.4 The Customer remains responsible as data controller for compliance with data protection regulations towards their end customers.

9.5 All data is stored exclusively on servers in Switzerland.

10. Liability

10.1 Suisse Line is liable without limitation for damages caused by intent or gross negligence, as well as for damages resulting from injury to life, body or health.

10.2 Liability for slight negligence is excluded, except in case of breach of essential contractual obligations. In this case, liability is limited to the foreseeable, typical contract damage.

10.3 Liability is limited in amount to the Customer's average monthly revenue over the last 12 months, but not exceeding CHF 50,000 per damage event and CHF 100,000 per calendar year.

10.4 Liability for indirect damages, consequential damages, loss of profit, data loss and business interruptions is excluded.

10.5 Suisse Line assumes no liability for the accuracy, completeness or suitability of results generated by the AI. Responsibility for using the results lies with the Customer.

10.6 Suisse Line is not liable for damages caused by disruptions at third-party providers (e.g., telecommunications providers).

11. Force Majeure

11.1 Neither party shall be liable for failure to perform or delay in performing its obligations to the extent that such failure or delay is due to circumstances beyond its reasonable control (force majeure).

11.2 Force majeure includes in particular: natural disasters, wars, terrorist attacks, epidemics, pandemics, strikes, governmental measures, failures of telecommunications networks or power supply.

11.3 The affected party shall immediately inform the other party of the occurrence and expected duration of the event.

12. Term and Termination

12.1 The contract is concluded for an indefinite period.

12.2 Either party may terminate the contract at any time with 30 days' notice to the end of the month in writing.

12.3 The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular in the case of:

• Material breach of these Terms
• Insolvency or inability to pay of a party
• Violation of legal provisions

12.4 After termination of the contract, all customer data will be deleted within 30 days, unless statutory retention obligations apply. A data export can be made before deletion upon request.

13. Changes to Terms

13.1 Suisse Line reserves the right to change these Terms. Changes will be communicated to the Customer at least 30 days before they take effect in text form (e.g., email).

13.2 If the Customer does not object within 30 days of notification, the amended Terms shall be deemed accepted.

13.3 Suisse Line will inform the Customer in the change notification about the significance of their silence.

14. Confidentiality

14.1 The parties undertake to keep confidential all confidential information of the other party received in the course of the business relationship and not to disclose it to third parties.

14.2 This obligation does not apply to information that:

• is or becomes publicly known
• was already known to the receiving party
• was lawfully received from third parties without confidentiality obligation
• must be disclosed due to legal obligation

14.3 The confidentiality obligation shall continue beyond the end of the contract.

15. Assignment and Transfer

15.1 The Customer may not assign or transfer rights and obligations under this contract without the prior written consent of Suisse Line.

15.2 Suisse Line is entitled to transfer the contract to affiliated companies as part of a corporate restructuring.

16. Compliance

16.1 The Customer warrants to comply with all applicable anti-corruption and anti-money laundering laws.

16.2 The Customer warrants that the use of the Services does not violate export control regulations or sanctions.

17. Final Provisions

17.1 Swiss law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of law rules.

17.2 The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Bremgarten (AG), Switzerland. However, Suisse Line is also entitled to sue the Customer at their general place of jurisdiction.

17.3 Should individual provisions of these Terms be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. The parties undertake to replace the invalid provision with a valid regulation that comes closest to the economic purpose of the invalid provision.

17.4 There are no oral side agreements. Amendments and additions to this contract must be in writing. This also applies to the waiver of this written form requirement.

17.5 The invalidity of individual provisions shall not affect the validity of the remaining provisions (severability clause).

Suisse IT GmbH — Operating Company, Product Owner & Technology IP Holder
TECHNOPARK Aargau
Badenerstrasse 13
CH-5200 Brugg
Switzerland

UID: CHE-168.610.867
VAT: CHE-168.610.867 VAT

Last updated: October 2026