Frequently Asked Questions

Suisse Line is an AI voice platform from Switzerland. You can create your own AI phone assistants that handle calls, take appointment requests, and respond to customer enquiries — without any coding skills.

For businesses of all sizes: medical practices, dental practices, garages, hotels, SMEs with customer service, agencies, IT service providers, and anyone looking to automate their telephony.

No. The platform is completely No-Code. You configure your agent using drag & drop and can go live within minutes.

An AI phone assistant such as Suisse Line answers calls, understands spoken requests, answers questions, takes appointment requests and forwards to a person when needed. You set it up without coding skills and either forward your existing number or buy a Swiss number. After every call you receive a summary by email or in your CRM.

Suisse Line costs CHF 89 per month for Starter (120 talk minutes) or CHF 165 per month for Business (350 talk minutes), both including VAT; Enterprise is available on request. You can try it free for 7 days with 60 minutes and no credit card, and the subscription can be cancelled monthly. Details are on the pricing page.

An AI phone assistant such as Suisse Line holds a real conversation, whereas an answering machine only records a message. Suisse Line answers questions, takes appointment requests, forwards to the right person and emails you every request, 24/7 and without waiting on hold.

Made for Swiss dialects and many other languages.

Yes. The agent takes appointment requests over the phone and emails them to you.

You define the rules for when and where to forward calls. The agent recognises when human assistance is needed and connects directly.

Yes. You can create as many agents as you need for different departments, languages, or purposes.

You can move up to a bigger plan at any time; the unused time of your current plan is credited immediately. Any remainder is offset against your next payments. A smaller plan applies from the next subscription period. You can cancel at any time: the plan runs until the end of the paid subscription period. The current period is not refunded. By credit card or TWINT directly in the portal. You receive a receipt showing VAT for every payment. With Enterprise, our team sends you the invoices by e-mail.

Yes. New accounts can try Suisse Line free for 7 days, including 60 minutes of AI conversations. Every call counts – the test call in your browser as well as calls to your Swiss test number. The trial ends by itself, after 7 days or once the 60 minutes are used up. No credit card, no commitment.

By credit card or TWINT directly in the portal. You receive a receipt showing VAT for every payment. With Enterprise, our team sends you the invoices by e-mail.

You can purchase a Swiss number directly through the platform or connect your existing number via call forwarding.

Yes. Full REST API and Webhooks for developers. Documentation available in the dashboard.

Google Calendar, Microsoft 365, Salesforce, HubSpot, Pipedrive, Zendesk, Zapier, Make, n8n, and more. Custom integrations available upon request.

All data is stored in Switzerland. We exclusively use Swiss data centres.

Yes. We are fully compliant with GDPR and revFADP (Swiss Federal Act on Data Protection). Data processing agreements (DPA) available upon request.

Optional. You decide whether calls should be recorded. Recordings can be deleted at any time.

No. Your data will never be used for training AI models.