Integrations for Swiss SMEs
Seamless Integration — Everywhere
Suisse Line works with the tools you use every day: calendars, CRM, Swiss business software and your phone system. Much of it is built in; the rest we connect through webhooks, automation or our REST API.
Four ways into your systems
Every integration below shows its path – so you see at once what is built in and what we connect for you.
Built in
Set it up in the portal and use it right away – no extra software.
Set up by us
The feature is ready. We connect it to your account or your phone system together with you.
Webhook & API
After every call the data goes to your system – directly or through n8n, Make or Zapier (+5,000 apps). Live tools can even query your system during the call.
On request
Your system has an API? Then we connect it as a project.
Calendar & appointment requests
The assistant takes the appointment request while the caller is still on the line.
Microsoft 365 & Outlook
Set up by usTakes appointment requests; calendar connection to Microsoft 365 or Outlook.com.
Google Calendar
Set up by usTakes appointment requests; calendar connection to Google Calendar.
Calendly, Cal.com & more
On requestBooking systems with an API: connection on request.
CRM & help desk
Every request lands where your team works – with summary, call-back number and transcript.
HubSpot
Webhook & APIContact, note or deal after every call – via webhook and n8n, Make or Zapier.
Salesforce
Webhook & APILeads and activities from every conversation – via webhook and automation or the Salesforce API.
Pipedrive
Webhook & APINew requests as a lead or deal, with all details from the call.
Zendesk & Freshdesk
Webhook & APIRequests as tickets – with call-back number, summary and transcript.
Recognise callers
Webhook & APIFetch data from your CRM when the call starts, such as the customer number or open orders – with a live tool.
Swiss software & industry solutions
For the programs Swiss SMEs, practices and property managers work with.
bexio
Webhook & APICreate or update contacts in bexio from calls – via Make, Zapier or the bexio API.
Abacus
On requestThrough the Abacus REST API, for example to look up customer data during the call.
Practice software
On requestAppointment requests for the practice schedule – connection if your practice software offers an API.
Property management
On requestDamage reports as a work order or ticket in your property software – via its API or as a structured e-mail.
Other industry software
On requestGarages, hotels, trades: if your software has an API, we check how to connect it.
E-mail, chat & notifications
Your team knows right away what happened on the phone.
E-mail summary
Built inAfter every call: request, name and call-back number – sent by rules to the right address, e.g. billing questions to accounting.
Microsoft Teams & Slack
Webhook & APINew requests as a message in your channel – via webhook and n8n, Make or Zapier.
SMS
On requestConfirmations and notices by text message to callers.
Voice widget & chatbot
Built inYour assistant on your website too: as a voice widget in the browser or as a chatbot in a text chat.
Telephony & phone systems
Your number, your phone system, your rules.
Keep your existing number
Built inWith call forwarding at your provider – always, when busy, after a few seconds or outside opening hours.
Swiss phone number
Built inA new number with a Swiss area code, right in the portal.
Port your number
Set up by usYour existing number moves to Suisse Line for good – we guide you through the porting.
Dedicated SIP trunk
Set up by usYour numbers stay with your phone provider: Suisse Line connects directly via SIP to your provider or your phone system – inbound, outbound and for transfers.
Transfer to your team
Built inTo any number, with a short hand-over of the request, fallback numbers and rules per topic.
Phone system
Set up by usYour phone system, such as 3CX, checks whether the assistant is available before transferring. If not, it keeps the call – for your team, voicemail or an announcement.
Opening hours & holidays
Built inOpening hours per assistant, Swiss public holidays per canton in one click.
Knowledge base
The assistant answers questions from your own documents.
Documents
Built inUpload PDF, Word, Excel, CSV and text files.
Website
Built inImport your website; changes are picked up regularly.
Staff directory
Built inFrom your team page: when a caller asks for someone, the assistant transfers the call or takes a message.
Automation without code
Our webhooks start your workflows – and these platforms reach +5,000 apps.
n8n
Webhook & APISelf-hosted or in the cloud: a webhook node receives every call.
Make
Webhook & APIA scenario with a custom webhook receives every call and passes it on to your apps.
Zapier
Webhook & APIWith “Webhooks by Zapier” a Zap receives every call and passes it on to your apps.
REST API & webhooks for developers
Manage agents, calls and campaigns from your own code – and receive every event as a webhook.
REST API
Manage agents, export calls and transcripts, start outbound calls and campaigns, import contacts.Webhooks
Call started, ended, completed (with transcript) or transferred – optionally signed (HMAC-SHA256), fields of your choice.Live tools
During the call the assistant calls your API to look things up or record them.For phone systems
A key of its own per assistant: before transferring, your phone system asks whether it is available.Documentation
OpenAPI reference for accounts with API access.
{
"event": "call.completed",
"callId": "7d1c5e2a-…",
"agentName": "Reception Exempla practice",
"timestamp": "2026-10-12T09:42:18Z",
"phoneNumber": "+41791234567",
"direction": "inbound",
"status": "completed",
"duration": 94,
"summary": "Ms Meier would like a check-up on Tuesday.",
"transcript": "Assistant: Good morning, Exempla practice …",
"recordingUrl": "https://app.suisse-line.ch/api/recordings/file/…"
}Frequently Asked Questions
Can the AI automatically extract data from calls?
Yes. The assistant captures name, request, call-back number and any other details you define. You receive them as an e-mail summary and, if you like, by webhook in your CRM, ticket system or automation (n8n, Make, Zapier) – automatically after every call.
How does integration with my systems work?
E-mail summary, call transfer, knowledge base, voice widget and chatbot are set up by you in the portal. Calendars, number porting and phone systems we set up with you. Everything else is connected through webhooks, live tools and our REST API – directly or via n8n, Make or Zapier.
Which calendars can be connected?
Microsoft 365, Outlook.com and Google Calendar: we set up the connection with you. Other booking systems with an API, such as Calendly or Cal.com, we connect on request.
Can I keep my existing phone number?
Yes. You forward calls to your assistant – always, when busy or outside opening hours. Or you port the number to us. We connect your own phone system or your phone provider through a dedicated SIP trunk.
What if my system has no API?
Then e-mail does the job: every summary arrives at the right address with request, name and call-back number. Tell us your system – we will tell you which connection is possible.
Your system is missing? We connect it via API.
Tell us which software you use – we check its API and show you how the connection would work. Try it free for 7 days – 60 minutes included, no credit card.