Jobs and breakdowns 24/7
AI Phone Assistant for Trades Businesses
You work on site, Suisse Line answers the phone: it records jobs and breakdowns, schedules service visits and puts real emergencies through to your on-call staff. Made for Swiss dialects and many other languages.
When the phone rings on site
In a trades business almost every job starts with a phone call, and often nobody has a free hand.
Unreachable while working
Nobody can pick up on a ladder or at a machine. The call goes unanswered or interrupts the installation.
New jobs get lost
Callers who reach nobody and do not want to leave a voicemail ring the next business.
Incomplete details
Without the site address, device type or measurements, the office has to call back before it can write a quote.
On-call staff woken for trifles
Without a filter the emergency phone also rings for questions that could easily wait until the next working day.
Your calls answered while you work
Suisse Line answers for electrical, plumbing, heating, joinery and metalwork businesses and follows your instructions.
Record jobs and quote requests
The assistant asks for name, site address, request and urgency, and if you wish the device type or measurements. After every call you get a summary by email.
Tell breakdowns from emergencies
Real emergencies such as a burst pipe, a heating failure in winter or a power cut are put through live to on-call staff. Everything else goes neatly into the daily work.
Schedule service visits
The assistant checks free times in your calendar and books the appointment directly instead of creating callbacks.
24/7 with no queue
Also in the evening, at the weekend and when several customers call at once. Swiss dialects included, along with many other languages.
Ready in 3 steps
No new phone system needed.
Set the rules
Define what counts as an emergency, who is on call and which details the assistant should ask for.
Turn on call forwarding
Forward your number when busy, after hours or 24/7 to your Suisse Line number.
Receive your jobs
After every call the summary arrives by email. Emergencies reach the right person immediately.
Frequently asked questions: trades
Can an AI phone assistant answer calls for my trades business?
Yes, Suisse Line answers every call, 24/7 with no queue, even when your team is on site. The assistant records name, site address, request and urgency and sends you a summary by email after the call.
Does the assistant put emergencies through to on-call staff?
Yes, real emergencies such as a burst pipe, a heating failure in winter or a power cut are put through live to the person responsible. You decide what counts as an emergency. Everything else is recorded for the next working day.
Can the assistant schedule service visits directly?
Yes, the assistant checks free times in your calendar and books the visit directly. The demo lets you hear what such a call sounds like.
What does an AI phone assistant cost for a trades business?
Suisse Line costs CHF 89 per month for Starter (120 talk minutes, 2 simultaneous calls) or CHF 165 per month for Business (350 talk minutes, 5 simultaneous calls), both including VAT. Enterprise is available on request. Try free for 7 days, no credit card; see pricing.
Where is the call data stored?
Suisse Line stores all data in Switzerland only and complies with the Swiss FADP and the GDPR. The platform is ISO/IEC 27001:2022 certified, and your data is never used to train AI models. Recording is optional and recordings can be deleted at any time.
Further reading
Your own assistant in just minutes
Test Suisse Line in your business
Try free for 7 days – 60 minutes included, no credit card. No obligation.
- 1Enter your website
- 2Your assistant takes shape
- 3Test it right away