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Privacy Policy

Effective from: October 2026

1. Introduction

The protection of your personal data is important to us. This Privacy Policy informs you about the personal data we collect when you use our website and Voice AI platform, the purposes for which we process it, and the rights you have.

The processing of your personal data is carried out in accordance with the Swiss Federal Act on Data Protection (FADP/revFADP) and, where applicable, the European General Data Protection Regulation (GDPR).

2. Data Controller

Suisse IT GmbH — Operating Company, Product Owner & Technology IP Holder
TECHNOPARK Aargau
Badenerstrasse 13
CH-5200 Brugg
Switzerland

Email: privacy@suisse-line.ch
Phone: +41 44 505 55 58

UID: CHE-168.610.867
VAT Number: CHE-168.610.867 VAT
Commercial Register: Canton of Aargau

The Suisse Line brand, trademarks, and visual identity are owned and managed by Suisse IT GmbH, TECHNOPARK Aargau, Badenerstrasse 13, CH-5200 Brugg, Switzerland (UID: CHE-168.610.867).

3. Scope

This Privacy Policy applies to:

  • Visits to our website suisse-line.ch
  • Use of our Voice AI platform (app.suisse-line.ch)
  • Use of our telephony services (Voice AI Agents)
  • Communication with us via email, phone or contact form

4. Data Collected

4.1 Website Visitors

When visiting our website, the following technical data is automatically collected:

  • IP address (anonymized)
  • Date and time of access
  • Pages and files accessed
  • Referrer URL
  • Browser type and version
  • Operating system

4.2 Registered Users (Platform)

  • First and last name
  • Email address
  • Company name (for business customers)
  • Phone number
  • Billing address
  • Payment information

4.3 Telephony Services

  • Phone numbers (inbound and outbound)
  • Date, time and duration of calls
  • Call recordings (stored on Swiss servers)
  • Transcripts of conversations
  • Customer-configured content

Important: All call recordings and data are stored exclusively on servers in Switzerland. Your data is not used for training AI models.

4.4 Calendar connection (Microsoft and Google) and Google user data

You may voluntarily connect a Microsoft (Outlook.com, Microsoft 365) or Google (Gmail, Google Workspace) calendar to a Suisse Line phone assistant. You sign in directly with Microsoft or Google; we never receive your password. The connection is used solely so that the assistant can check free times in the calendar you choose and enter the appointments it books with callers. For this we access and process:

  • for the connected account: name, email address, account ID and the permissions you granted;
  • the access and refresh tokens issued by Microsoft or Google, stored encrypted;
  • the list of your calendars (only calendars you own are offered for selection), the calendar you chose and your booking settings;
  • start, end, status and title of the events in the chosen calendar and, if you switch it on, the busy times of your primary calendar. We use this data only to calculate free times and do not store it permanently;
  • when booking, the details given by the caller (name, phone number, reason and, if configured, date of birth). They are written as an event into your calendar. To prevent double bookings we keep the time and ID of the event, without personal data, for 90 days.

We use this data only for the appointment booking that you see and control in Suisse Line. We do not use it for advertising, do not sell it and do not use it to train AI models. We share it with third parties only as far as needed for the booking (for example, the assistant tells callers which times are free) or required by law. Our staff only see calendar data with your explicit consent (for example in support), to prevent abuse, or where required by law.

You can disconnect at any time in the assistant under “Integrations”. We then immediately delete the tokens and account details and revoke the grant at Google. Appointments already booked remain in your calendar. You can also revoke access directly: at Microsoft via account.live.com/consent/Manage (personal accounts) or myapplications.microsoft.com (work accounts), at Google via myaccount.google.com/permissions. Connections not used for 180 days are disconnected automatically.

Suisse Line's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. Purposes of Data Processing

5.1 Contract Performance

  • Provision and operation of our Voice AI platform
  • Payment processing and invoicing
  • Customer support and technical assistance

5.2 Legitimate Interests

  • Improvement and development of our services
  • Ensuring IT security
  • Fraud prevention

6. Data Sharing

We only share your personal data with third parties when:

  • Service Providers: Carefully selected providers who process data on our behalf
  • Legal Obligation: When legally required
  • With Your Consent: When you have expressly agreed

Data Storage Location: All data is stored on servers in Switzerland.

7. Retention and Deletion

  • Contract Data: Duration of business relationship plus 10 years (Swiss Code of Obligations)
  • Telephony Data: Call recordings deleted after 90 days
  • Usage Data: Deleted within 30 days after contract termination
  • Contact and Callback Requests: We store contact details and privacy-minimized first-touch campaign information (such as a click identifier, UTM parameters, referrer host and landing path) to handle the request, prevent abuse and reconcile marketing. You may request deletion, subject to statutory retention and evidence obligations.
  • Consent Preference: A technically necessary cookie stores, without a personal identifier, which analytics and marketing categories you expressly accepted or rejected so your choice also applies on our app subdomain.

8. Data Security

  • Encryption of data transmission (TLS/SSL)
  • Encrypted storage of sensitive data
  • Regular security audits
  • Access controls and authorization management
  • Hosting exclusively in Swiss data centers

9. Your Rights

Under the Swiss Data Protection Act (FADP) and GDPR, you have the following rights:

  • Right of Access: Request information about your data
  • Right to Rectification: Correct inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Restriction: Restrict processing of your data
  • Right to Data Portability: Receive data in machine-readable format
  • Right to Object: Object to processing
  • Withdrawal of Consent: Withdraw consent at any time

Complaints: You may lodge a complaint with the FDPIC (Federal Data Protection and Information Commissioner), Feldeggweg 1, CH-3003 Bern, www.edoeb.admin.ch

Contact: privacy@suisse-line.ch

10. Cookies

We use technically necessary cookies and, with your consent, analytics cookies. You can manage cookies in your browser settings.

11. Data Processing Agreement

Where you process personal data of your end customers through our platform, we act as a data processor. A Data Processing Agreement (DPA) is available upon request.

12. Changes

We reserve the right to amend this Privacy Policy. The current version is always available on our website.

Suisse IT GmbH
TECHNOPARK Aargau, Badenerstrasse 13, 5200 Brugg, Switzerland

Last updated: October 2026